Last Updated: 03.12.2025
1. Order Cancellation
You can cancel your order within 6 hours of placing it for full refund. After 6 hours, order goes to printing and cannot be cancelled.
2. When Can You Return?
We accept returns only if:
– Item damaged or wrong print (report within 7 days)
– Wrong item shipped (different design/size)
– Bad print quality (fading, peeling, misalignment)
3. What Cannot Be Returned?
– Items worn, washed, or used
– Customized/personalized designs
– Items damaged by customer
– Sale items (unless defective)
4. Return Process Step-by-Step
1. Email info@kcontinum.com within 7 days of delivery
2. Include: Order number, photos of problem, reason for return
3. We email you Return Authorization and shipping label if eligible
4. Ship item back within 7 days of authorization
5. Return Shipping Costs
– WE PAY: If item defective or wrong item sent
– YOU PAY: If you changed mind or want different size
– Original shipping charges not refundable
6. Refund Processing Time
– Refunds processed in 5-10 business days after we receive return
– Refund goes to original payment method
– Banks may take 2-7 more days to show refund
7. Special Rule for COD Orders
For Cash on Delivery (COD) orders:
– Refunds done by BANK TRANSFER only (NEFT/IMPS)
– You must provide bank details (Account No, IFSC, Name)
– Refunds take 7-10 business days
– COD charges (if any) are non-refundable
8. Exchanges Policy
We don’t do direct exchanges. Return item and place new order.
9. About Our Printing Partner
All products printed and shipped by Qikink. Allow 2-3 business days for printing before shipping.
10. Contact for Returns
Email: info@kcontinum.com
Subject: Return Request – [Your Order Number]
We reply within 24-48 business hours